Delivery and Returns

Delivery

We currently ship only to England and Wales

We work with two different couriers, the reason for this is to offer the best pricing and solution we can with the weight of our products. 

 

This is calculated for you at checkout so you don’t have to worry about working out how much your order total will be.
Even at these prices your order total still remains very competitive with other companies offering the same or similar products.

Returns

If you have received your order and would like to return, you have to contact us within 5 days at sales@alicepackaging.co.uk. If the products are unmarked, undamaged, in a new condition and the inner packaging is unopened we will arrange for a collection. Please note this is subject to a collection fee and 15% restocking fee.
If the arranged collection is missed, the responsibility will then be on you to arrange your own return of the products and to inform us.

If you have received your order and products are faulty or defected, you have to contact us within 5 days at sales@alicepackaging.co.uk with photographic proof. We aim to be fair and to come to a resolution as soon as possible.